Smart Monitors, Heart Rate Monitors in Tallahassee, FL

Toll Free: (850) 792-1059
3116 West Tharpe Street
Tallahassee, FL 32303
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FREQUENTLY ASKED QUESTIONS


QUESTION: What is the Medicare code for MyPulse?
ANSWER: A9279 Go to MyPulse Medicare listing. Search Medicare code listing.

QUESTION: Does MyPulse do ecg or heart rate variability analysis?
ANSWER: MyPulse is a modern cost effective digital device that does heart rate variability (HRV) analysis. Old ecg devices are expensive, bulky and burdensome to the user. They require multiple wire leads, great care, and have limited time records that must be sent elsewhere for printing and analysis that is imprecise. MyPulse HRV data are unlimited, collected and charted on a computer, viewable in real time over the internet, are analyzed instantly by the same computer and are most precise. An ultra-lightweight wireless chest strap provides built-in electrodes, exceptional convenience and mobility to perform normal activities throughout the day and night. Professionals interested in a comparison of old ecg versus new HRV analysis may consult HRV and Professionals on this website.

 

QUESTION: Starting MyPulse. After installation MyPulse does not start and nothing appears on the screen.
ANSWER: A virus protection program can be interfering with the installation of MyPulse. Turn off popup blocker and virus protection. Re-install MyPulse. After installation is complete, add MyPulse.exe to the list of acceptable programs.

QUESTION: What is the monitoring range of MyPulse?
ANSWER: Short range monitor 3 feet. Mid range bluetooth monitor 33 feet. Long range monitor 1000ft. Global bluetooth monitor via smart phone with unlimited range anywhere in the world where there is access to the internet.
 

QUESTION: I have dry skin and when I use the monitor at rest for over five hours, the no-signal alarm appears. What can I do?
ANSWER: Use water to moisten the chest strap before starting the monitor. When moving about or exercising, normal perspiration will keep the chest strap moist. If the chest strap becomes dry, contact between strap and skin will be lost, and no signal will be sent to the computer. In that case, remoisten the strap to restart it. It will restart with a new code (so, if you customized MyPulse to search for the strap code, the no-signal alarm will persist and the monitor must be restarted at the computer). To prevent a dry strap and the no-signal alarm in the first place, use the electrode gel instead of water.

QUESTION: Is MyPulse waterpoof?
ANSWER: Yes. For showering, a long range monitor is necessary so that the computer may be far from the water. The repeater must be placed in its waterproof belt pack.

 

QUESTION: Will MyPulse dial a remote telephone number and/or send email while my computer is either stationary or mobile?
ANSWER: Yes.
If there is an internet connection, MyPulse will send a text message to a remote cell phone, and email data to any computer. The email port numbers are 587 and 2525. If necessary, contact your internet service provider (ISP) and ask for your text messages and email to be unblocked.
If there is no internet connection and your computer is stationary, has a modem and is plugged into a telephone wall jack, MyPulse will dial through the modem. If your computer is mobile, MyPulse will dial through your mobile cell phone. If the computer and cell phone both use wireless bluetooth communications, MyPulse will dial through the bluetooth connection (setup is via the windows control pannel). Consult your cell phone instructions to set up the bluetooth connection between the computer and your cell phone. If there is no bluetooth connection, you must either obtain a computer to cell phone usb cable or a usb wireless modem from your cell phone provider.
IMPORTANT! Your computer to phone/email connection must be test dialed/emailed from MyPulse to make sure that it is working correctly. The test is conclusive when the recipient of the phone call/email responds. Verify that the phone resets itself correctly by hanging up and repeating the test.

QUESTION: Staring MyPulse. After installation MyPulse does not start and nothing appears on the screen.
ANSWER: A virus protection program can be interfering with the installation of MyPulse. Turn off popup blocker and virus protection. Re-install MyPulse. After installation is complete, add MyPulse.exe to the list of acceptable programs.

QUESTION: When exercising and at rest MyPulse alarms even when actual heart rate does not exceed the alarm threshold. Why is that?
ANSWER:
When exercising, a sudden increase in heart rate will trigger the standard deviation chart alarm, even when the new heart rate is below the upper alarm limit on the heart rate chart. At rest the heart rate is low and the heart rate variability is very low. A very small increase in heart rate will represent a relatively large increase in variability, and will trigger the standard deviation chart alarm.

If this alarm is too frequent, select a higher standard deviation alarm limit. You may also select the History chart only (instead of History & Standard deviation).

QUESTION: What is fibrillation?
ANSWER: Fibrillation is related to rapid changes. Select History & Standard deviation charts and MyPulse will detect rapid changes in heart rate data that are greater than user specified limits.

QUESTION: If MyPulse is upgraded and reinstalled, are the previous user settings and data retained?
ANSWER: Yes.

QUESTION: What will happen if the chest strap is left with both ends connected to the sensor?
ANSWER: The battery will be depleted.

QUESTION: Will MyPulse run on a MAC computer?
ANSWER: If the MAC is running Windows XP, Windows 7 with .net framework 3.5 or later, then the MAC will run MyPulse.

QUESTION: Must the computer have innate built-in bluetooth to use the mid range bluetooth monitor?
ANSWER: The alternative is to install a bluetooth usb adapter plugged into a usb port. If the adapter is plugged into a usb hub, the hub must not be overloaded. Overloading can occur if for example, a backup drive is plugged into the same hub.

QUESTION: Why do the main window and the chart windows not close when their "X" button is clicked?
ANSWER: This is a child proofing design feature to prevent accidental stopping of the monitor.